Course Architect Workflow
Use this form if you can no longer access your email address, or you lost your two-factor authenticator AND your recovery codes. If you only forgot your password, use Forgot password. If you still have a recovery code, use it on the sign-in screen instead. If you can still sign in with your password and receive email, you can also reset 2FA yourself from the sign-in screen (72-hour wait).
This written request is the only way to recover an account. We never do it over a phone call or WhatsApp.
If approved, your account will move to this email and you will receive a link here to set a new password.